Phone Inquiries:
Please note that we do not process orders over the phone. For any questions, comments, or suggestions, please send us an email or
Click Here to send us a message.
E-Mail:
When you place an order with HerbalStep, you will receive an e-mail confirmation that we received your order within 24 hours. If you have any service-related questions about your order, please do not hesitate to write to us at
support@herbalstep.com
Paying by Check or Money Order:
If you wish to pay by check or money order, please
Contact Us or email
support@herbalstep.com
for a printable order form. Orders will be processed once the funds are cleared.
Shipping Information:
All products (except FREE sample items and some Accessories) ordered are shipped within two (2) business days. Please note that every attempt is made to ship products at a timely manner. If a certain product is not immediately available from our warehouse, your products will be back-ordered and you will be notified of such.
Any additional shipping charges are indicated with the item description as applicable.
Note that FREE items and some Accessories are shipped via Ground only and can take 2-3 weeks.
Charges for insured shipping, packing and handling will be added to your order according to the following table:
|
If your Sub-Total is...
|
Regular FedEx Ground
|
FedEx 2nd Bus. Day
|
FedEx Next Bus. Day
|
|
Up to $33.99 |
$6.50
|
$9.50
|
$16.00
|
|
If your Total is...
|
Regular FedEx Ground
|
FedEx 2nd Bus. Day
|
FedEx Next Bus. Day
|
|
$34.00 to $74.99
|
$0.00
|
$14.50
|
$19.00
|
|
$75.00 to $124.99
|
$0.00
|
$0.00
|
$19.00
|
|
$125.00 to $149.99
|
$0.00
|
$0.00
|
$24.50
|
|
$150.00 to $199.99
|
$0.00
|
$0.00
|
$24.50
|
|
More than $200.00
|
$0.00
|
$0.00
|
$0.00
|
Free Shipping Details
Ground Shipping is free
if your
before-tax
order total is at least $34.00 and you select "FedEx Ground" shipping at checkout.
2nd Business Day Shipping is free
if your
before-tax
order total is at least $75 and you select "FedEx 2nd Business Day" shipping at checkout.
Next Business Day Shipping is free
if your
before-tax
order total is at least $200 and you select "FedEx Next Business Day" shipping at checkout.
Note that FREE items and some Accessories are shipped via Ground only and can take 2-3 weeks.
Shipping Standards
Products (except FREE items and some Accessories) are shipped directly from Herbalife warehouses and follow Herbalife's Standard Operating Procedures. General shipping standards are provided below to better serve your expectations and ensure consistent quality service.
Orders placed before 12:00pm PST
will be sent to the warehouse the same business day. These orders normally ship the SAME day.
Orders placed after 12:00pm PST
will be sent to the warehouse the same business day. These orders normally ship the
NEXT business day.
Orders leave the warehouse within 24 hours of processing during business days.
Once your order has been submitted, NO changes or cancellations can be made. Please review your order before placing it to ensure it is correct.
Occasionally, popular items are backordered at the Herbalife warehouse. Unfortunately, we are not informed beforehand if an item is on backorder. The backordered item will be shipped separately via USPS. Backordered items cannot be cancelled or expedited once the order is sent to the Herbalife warehouse. If the backordered item was part of a larger Next Day or 2-Day shipping order, we cannot give you credit for the extra shipping charges for the partial order since Herbalife does not credit us.
Orders SHIPPED on a Friday using FedEx Overnight or 2nd Day, will arrive Monday or Tuesday respectively (Next business day.) Orders shipped with FedEx Overnight service will arrive by 3:00pm the next business day.
Note:
Warehouse shipping days are Monday - Friday. All orders will be shipped on the next business day, whenever possible.
FEDEX STANDARD GROUND - delivers Tuesday - Saturday
FEDEX NEXT DAY SHIPPING - delivers Monday - Friday
FEDEX 2ND DAY SHIPPING - delivers Monday - Friday
Refund and Return Policy:
We are committed to making you happy! You can return all or part of your order within 30 days for a complete refund.
Note that IBPs and Mini-IBPs are non-refundable. No refunds for empty containers or bottles.
We ask that you first write to us at
support@herbalstep.com
to get an RMA (Returned Merchandise Authorization), and we will give you instructions on how to return the merchandise.
We are committed to delivering effective, high-quality products and we offer customers a 30-day money-back guarantee. If youre not fully satisfied with a recent purchase,
Contact Us and we can process your return. Its our way of guaranteeing your complete satisfaction.
To make a return, follow these steps:
-
All returns must have an RMA# (Return Merchandise Authorization Number) to be accepted at our warehouse.
Contact Us to obtain the RMA#, return instructions, and return forms.
-
We will send you 2 forms: (1) Retail Order/Receipt Form and (1) Customer Request for Refund Form. Print out both forms.
-
Sign ONLY the "CUSTOMER'S SIGNATURE" line on each form and include both forms within your return (the remainder of each form will be completed by us upon reviewing your return).
-
Send us the unused portion of the product within 30 days of receiving your purchase.
-
The return package should be insured and trackable. We are not responsible for any lost packages.
-
Do not ship back to Herbalife Warehouse.
This would only delay your refund. We will give you detailed instructions on where and how to ship the products.
All returns opened and unopened, are subject to a 15% restocking fee.
Any coupon credits will be void, and be deducted from refund amount.
Return costs for shipping and handling are non-refundable.
Distributor Kits purchase are final and no returns will be accepted by HerbalStep or Herbalife International.
All sales made to Distributors and Wholesale Club Members are final and no returns will be accepted by HerbalStep or Herbalife International.
If an item is exchanged, new shipping and handling fees will be added.
Return processing may take up to a maximum of 2-4 weeks.
Items that are not returned in their original packaging will not be refunded.
Do not ship back to Herbalife Warehouse. This would only delay your refund.
No refunds on empty containers or bottles.
No refunds or returns on items bought from another distributor or website.
They will be discarded and you will not receive any credit.
Sales Tax:
Sales Tax will be added according to your state's law. Sales tax is applied to the total retail amount of the order, not including shipping and handling charges (where applicable) and is based on the shipment's destination state and local sales tax rates.
Secure 128-Bit SSL
We value your security. That is why this site utilizes 128-Bit SSL (Secure Sockets Layer) technology. SSL is the protocol that is used to protect your data that is sent between this website and your web browser. An encrypted SSL connection requires all data being transferred to be encrypted to prevent unauthorized users from accessing your data.
The checkout process will be encrypted with 128-Bit SSL technology. Most browsers will have a system to indicate that a page is encrypted. For example, on a Microsoft Internet Explorer browser, you will see a padlock at the bottom of the browser or at the top by the URL to indicate that the page where you enter data will be encrypted when you submit the form.
Phishing Attack
Phishing is a growing scam where criminals lure in their victims through spam emails or pop-up messages requesting personal and/or financial information. Learn more about how you can protect yourself by visiting On Guard Online
Understand that HerbalStep will never email you asking for your private information, account numbers, or passwords.
Verify you are on http://herbalstep.com
When in doubt, check the site's security certificate by clicking the lock icon on your browser. This ensures your communications are encrypted.
If you suspect you have received a phishing email, please forward it to abuse@herbalstep.com
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