Other common questions from our customers:
Q: How long do the Formula 1 shakes last for the Shapeworks programs?
A:
We suggest using 2 tablespoons, not 2 scoops, of Formula 1 Nutritional Shake mix for each serving. If taken twice a day, the Formula 1 Shake in the regular Shapeworks programs (550g) will last 3 weeks. The Formula 1 Shake in the Protein Plus programs (750g) will last about 30 days.
Q: How can I tell the expiration date on the Formula 1 Shake Mix?
A:
Look under the container for a number. The 3rd number represents the manufacture year. For example, if it is a 6, that means it was manufactured in 2006. If it is 7, that means it was manufactured in 2007. The product is good for 2 years if it is unopened. If it is opened, it should be used within 1 year.
Q: I ordered my products this morning and it's been a few hours and I still haven't received a FedEx tracking number. How come?
A:
All orders submitted are sent to the Herbalife warehouses. Due to volume, please allow time for the warehouse to ship your package. Once your package ships, we will email you the FedEx tracking number. Tracking email will be sent depending on shipping type (FedEx Ground, 2nd Day, etc.) and product availability. If a product is backordered, your tracking email will indicate "BACKORDERED" for the in-demand product.
Q: What happened to the old Green and Beige Tablets?
A:
The old Green and Beige tablets were taken off the market but was replaced by a new product called
Total Control™ which has the effect of both Green and Beige combined in 1 bottle.
Q: I've ordered from another website/distributor, and I want to return the products. What should I do?
A:
First, you should request a return only from whom you've ordered the products from. We cannot process returns if your order was not from HerbalStep.com. If you failed to achieve a satisfactory response, try calling Herbalife Distributor Relations at (866) 866-4744 (M-F 9A-9P Eastern).
Q: I have a medical condition, do you think it is safe for me to try these products?
A:
You should be aware that Herbalife's products are dietary supplements, and are not intended to treat or cure any disease. It is generally safe but to be sure, you should go to the product pages and print the Product Labels for your physician to see if any of the ingredients are not safe for your condition.
Q: I am pregnant but I still like to try the shakes.
A:
Pregnant women should NOT be on the Shapeworks program. The program is designed to lose weight, and pregnant women should not try to lose weight until after childbirth.
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